Speaking Up in Aged Care: Rights, Protections & Pathways (15 Mins)

This course helps aged care workers, older people, families, carers, volunteers and advocates raise concerns safely under the Aged Care Act 2024, Aged Care Rules 2025 and strengthened Aged Care Quality Standards, which took effect on 1 November 2025.

Learn who can make a qualifying disclosure, the importance of reasonable grounds and an eligible recipient, anonymity and confidentiality, protection against victimisation, and the distinction between whistleblowing, complaints and serious-incident reporting.

Where your organisation has appointed WBS International as its independent whistleblower service, use its dedicated WBS reporting page and the organisation's policy. WBS is separate from day-to-day management; it is not the regulator or an emergency service. You can also approach an eligible external recipient directly without first reporting internally.

The course explains immediate safety action, the provider's Serious Incident Response Scheme responsibilities, and external support from the Aged Care Quality and Safety Commission and independent aged care advocates. It is general education, not individual legal advice or a guarantee that every disclosure qualifies for statutory protection.