Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the Whistleblowing.services website, reporting platform, client and receiver portals, and training services (together, the "Services"), operated by Whistleblowing.services ("WBS", "we", "us"). By accessing or using the Services you agree to these Terms. Organisations that subscribe to WBS may also be covered by a separate services agreement; where the two conflict, the services agreement prevails.

2. The Services

• Reporting platform: secure channels for making protected disclosures, including anonymous reporting.
• Client and receiver portals: case visibility, collaboration and reporting tools for subscribed organisations and their nominated report receivers.
• Training: online courses, assessments and completion certificates.

3. Accounts and access

You must keep your login credentials confidential and notify us promptly of any suspected unauthorised access. You are responsible for activity under your account. Access to client and receiver portals is limited to authorised users nominated by the subscribing organisation, and each user may only access data belonging to their own organisation.

4. Acceptable use

You must not:

• Use the Services to submit knowingly false or malicious reports;
• Attempt to identify, or interfere with the protections of, an anonymous reporter;
• Probe, scan or test the security of the Services, or attempt to bypass access controls;
• Upload unlawful, infringing or malicious content;
• Resell or provide access to the Services to third parties without our written consent.

Genuine disclosures made in good faith are never a breach of these Terms, even if subsequently unsubstantiated.

5. Training, fees and payments

Course prices are displayed in Australian dollars and exclude GST, which is added at checkout. Payment is processed securely by Stripe. On successful payment (or redemption of a valid access code) you receive a personal, non-transferable enrolment in the relevant course.

• Access codes are single-use unless otherwise stated, may be limited to a specific course, and may carry an expiry date. Codes may be revoked if misused.
• Group bookings provide the purchased number of seats via a shared access code; the purchaser is responsible for distributing it only within their organisation.
• Certificates are issued only on genuine completion of the required lessons and assessments.
• If you cannot access a course you have paid for, contact us and we will remedy the issue or refund the purchase in accordance with the Australian Consumer Law.

6. Subscriptions

Organisational subscriptions are billed annually at the tier selected at sign-up. Fees are non-refundable except as required by law or as agreed in a services agreement. We may suspend access for non-payment after reasonable notice, while preserving the integrity of any open whistleblowing matters.

7. Confidentiality and privacy

Information submitted through the reporting platform is handled under strict confidentiality and in accordance with our Privacy Policy and applicable whistleblower-protection laws, including Part 9.4AAA of the Corporations Act 2001 (Cth). Client users and report receivers must maintain the confidentiality of report content and reporter identity at all times.

8. Intellectual property

All content in the Services — including course materials, videos, audio, images, software and documentation — is owned by or licensed to WBS. You receive a limited, non-exclusive, non-transferable licence to use it for your own internal or personal purposes. You must not copy, distribute or create derivative works from course content without our written consent.

9. Disclaimers

Our Services, guides and training provide general compliance information and are not legal advice. You should obtain independent legal advice for your specific circumstances. While we maintain high availability and security standards, the Services are provided "as is" to the extent permitted by law. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

10. Liability

To the maximum extent permitted by law, our total liability arising out of the Services is limited to the amount you paid to us in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss. Where liability cannot be excluded, it is limited to re-supplying the relevant services.

11. Termination

We may suspend or terminate access for material breach of these Terms. You may stop using the Services at any time. Provisions relating to confidentiality, intellectual property and liability survive termination.

12. General

These Terms are governed by the laws of Australia. We may update these Terms from time to time; the current version will always be published on this page. Continued use of the Services after an update constitutes acceptance. If you have questions, contact us via our contact page.